Ipsos Awards

2018 Ipsos Financial Service Excellence Awards

Credit unions are the best at Customer Service Excellence and Branch Service Excellence; among all financial institutions in Canada. That is the verdict delivered by Canadians through the Ipsos Financial Service Excellence Awards 2018. This marks the 14th year running that Canada’s credit unions have won this accolade. Credit unions were also recognized in the Values My Business category for the 11th consecutive year and for the first time in the Online Banking Excellence category.

This year Canada’s credit unions received nine Ipsos Financial Service Excellence Awards.

Canada’s credit unions were recognized in the following categories:
  1. First for Customer Service Excellence (14th consecutive year);
  2. First for Branch Service Excellence (14th consecutive year);
  3. First for Values My Business (11th consecutive year);
  4. First for Online Banking Excellence (4th consecutive year, First in 2018, tied last three years);
  5. Winner (tied) for Live Agent Telephone Banking Excellence (6th year)
  6. Winner (tied) for Mobile Banking Excellence (4th time, 3rd consecutive year);
  7. Winner (tied) for Financial Planning and Advice (11th consecutive year);
  8. Winner (tied) ATM Banking Excellence
  9. Winner (tied) for Automated Telephone Banking Excellence; (6th consecutive year [note: prior to 2013 there was a single Award for total Telephone Banking, which the credit union system shared each year from 2008 to 2012]).
View 2018 Ipsos Financial Service Excellence Awards Topline Report