Foreign Exchange

Foreign Exchange

Whether you are looking for foreign cash for your next vacation, or a draft to send as a gift to family overseas, we provide a full range of foreign exchange services.

We offer the following foreign currency services to members:

  • Foreign currency in approximately 70 currencies
  • Purchase American Express (AMEX) traveler’s cheques
  • Process foreign cheques (Cash Letter Items and Cheque Collection Items)
  • Sell bank Drafts in foreign currency
  • Home/office or branch delivery

Frequently Asked Questions

Can I place an order on a Saturday?

Orders can be placed on any day that we are open. Please note that the rate given at the time of the transaction will be honoured and the order will be fulfilled the next business day.

Am I able to cancel my order?

Once the order has been confirmed, it is automatically sent for processing. If you decide to cancel your order, our staff will then check with our vendor on the cancellation and next steps.

How long does it take for an order to reach the branch?

Most orders can be fulfilled within 1-2 business days. Delivery timelines can vary according to location and availability of foreign notes. Expedited shipping is also available.

What time will the order arrive?

Deliveries usually occur before 4:00 PM AT. While our courier does not setup specific delivery times, we would be happy to notify you once your order has arrived.

Who is responsible if my shipment is lost in transit?

Our vendor is liable for all shipments.

Can I track my shipment?

We can check if your order has been shipped, and if more tracking information is required, we can contact our vendor.

What happens if my notes/draft is delivered to the wrong address and someone signs for it?

If the courier was to make an error and not deliver to the address stated on the package, then please notify your branch immediately and a replacement order will be immediately processed with overnight delivery. We will contact our vendor and an investigation will be opened with the courier.

How long does it take an order to reach the branch or my house?

Most orders can be fulfilled within 1-2 business days. Delivery timelines can vary according to location and availability of foreign notes and may take up to 5 business days to be delivered.

 

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