Lock'N'Block FAQ

What is Lock’N’Block?

Lock’N’Block is a mobile card lock service that allows you to lock your credit union debit card or block transactions by using the mobile banking app, mobile web, or online banking. Lock‘N’Block makes it easier and faster for you to protect your accounts, as you will no longer have to call your branch to lock your credit union debit card if it’s lost or stolen.

When the card is “Locked”, all transactions are automatically declined, making fraudulent attempts to use the card either online, by phone or at ATMs and POS devices virtually impossible.

How does Lock’N’Block work?

Lock’N’Block is integrated into online banking and our mobile banking app. Once you suspect your card has been lost or stolen, all you have to do is log in to your account, click the Lock’N’Block icon, select your card, and toggle to either ‘lock’ or ‘unlock’.

What if I don’t use the mobile banking app or online banking?

Lock’N‘Block is accessible through online banking, mobile web, and the mobile banking app. If you have not already signed up for online banking, please sign up to take advantage of this feature.

If my card is lost or stolen, and I haven’t used Lock’N’Block, am I still covered for fraud losses?

Yes, all Interac debit cards are covered by Interac’s Zero Liability policy.

What happens if I find my card that I had locked?

Simply follow the same steps you took to lock the card to unlock it once again.

Is there a fee for using the service?

No, Lock’N’Block is a complimentary service offered within our free mobile banking app and online banking.

Can I manage debit cards that I hold with other financial institutions in Lock’N’Block?

No, you can only manage your credit union debit cards.

Can I manage my credit union Collabria Mastercard® and/or Collabria *Visa business card in Lock’N’Block?

No, this feature is designed to manage your credit union debit cards only.

 

 

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