E-Transfers

interac e-transfer
Interac e-Transfer®

Quick, convenient and secure, Interac e-Transfer® is the number one person-to-person service in Canada. It enables you to send money directly to anyone in Canada with an email address or phone number and an account at a Canadian financial institution.

Features of Interac e-Transfer®:

  • Integrated into the MemberDirect Mobile App for a completely seamless mobile experience.
  • You can send money to anyone with an email address or mobile phone number and a Canadian financial institution account.
  • New recipients can be added to your accounts in a matter of seconds.
  • Your mobile phone contacts can be added as e-Tra‚Äčnsfer recipients via the Mobile App.
  • You can view and manage pending transfers.
  • Small business members (including those on accounts requiring dual signatures) can perform an Interac e-Transfer® to send and receive funds.
  • Small business members can permit their delegates to initiate an e-Transfer.

E-Transfer Sending Limits
Maximum Transaction         $3,000.00
Per Member
7 Day Rolling $10,000.00   
30 Day Rolling $20,000.00

E-Transfer Receiving Limits
Maximum Transaction        $10,000.00
Per Member
Daily Cumulative $10,000.00
7 Day Rolling $70,000.00    
30 Day Rolling $300,000.00

Ways To Use

With Interac® e-Transfers you can:

  • Send money to children at college
  • Send gifts to friends or family
  • Pay your rent electronically
  • Pay for items purchased online or at garage sales
  • Settle a bill with a friend
  • And much, much more...the possibilities are endless.

Benefits

  • Send and receive money directly from and to your existing bank account
  • There's no need to share personal or financial information, allowing you to keep your address, phone number and account information private
  • A security question protects your transfer from being deposited by unintended recipients
  • Email carries the notification, so no need to get stamps or to find a mailbox

Is It Safe?

With Interac® e-Transfers, your money never actually travels by email. Email is only used to notify the recipient and to provide them with instructions on how to deposit money. Bayview Credit Union and your recipient’s financial institution transfer funds using established and secure banking procedures.

Learn More and Demo

Interac e-Transfers website and demo:          http://www.interac.ca/consumers/productsandservices_ol_eTransfer.php
 

Register & Add Recipients

Create a Registration Profile and Recipient List

Before you can use the Interac® e-Transfer feature you'll need to create a user a profile and recipient list.

How To Create a User Profile

  1. Log in to Online Banking and go to the Transfer Money tab
  2. Select Send an e-Transfer, located on the Shortcuts menu
  3. A new screen will appear, Create Interac e-Transfer Profile
  4. Enter your first and last name and your email address
  5. Click Continue
  6. Your profile is now created

What you should know:

  • The email address that you have entered will be used to inform you when your transfer has been received or declined.
  • You can update your profile at any time in Online Banking by selecting Update e-Transfer Profile link.


How To Create And Add A Recipient

  1. Go to the Transfer Money tab
  2. Select e-Transfer Recipient List
  3. Select Add a Recipient
  4. Enter the following:  
    • recipient's first and last name
    • recipient's email address
    • preferred language (they will receive emails in this language when you send them money)
    • security question
    • a single-word answer to the question
  5. Click Continue
  6. After verifying that the recipient's information is correct, click Save Recipient
  7. Your new entry can be found by selecting e-Transfer Recipient List

What you should know:

  • For your security only you and the recipient should know the security question and answer. You can communicate this to the recipient by phone or in person for additional security.
  • You can edit recipient's information at any time, or delete a recipient if you no longer need to send them money by email.

If you are not currently signed up for online banking, do not have a personal account or not yet a member, please contact a Bayview Credit Union branch for assistance.

 

® Trademark of INTERAC Inc. Used under license

*There is a non-refundable service fee each time you send an e-Transfer

** Transfer time is dependant on internet and financial institution connectivity

 

Send Money

Send an e-Transfer

After you've created your user profile and a recipient list you can now send an Interac® e-Transfer.

How to send money by email

  1. Log in to Online Banking and go to the Transfer Money section.
  2. Select Send e-Transfer from the Shortcuts menu
  3. Enter the amount of money you want to send and the account to withdraw from.
  4. Select the recipient from your recipients list.
  5. You can enter a short message for the recipient. This message should not contain the answer to the security question.
  6. Click Continue to complete the transaction.

Important information

  • A non-refundable service fee will be charged for sending money by email. The recipient's bank or credit union may also charge a service fee to receive the money.
  • It can take 15 minutes or more for the recipient to receive an email informing them that you have sent them money.
  • If the recipient has not deposited the money that you sent to them by email, you can send them an email reminder on the Pending Email Money Transfers page.
  • If the money you have sent has not been deposited within 30 days it will be automatically deposited back into your account.
  • Once money has been deposited by the recipient it cannot be canceled. Be sure to verify the email address before you send money.
  • Keep the password secret so that only you and the recipient know the answer.

How to cancel an INTERAC® e-Transfer

You can cancel an INTERAC® e-Transfer before it has been deposited by the recipient.

  1. Click Pending e-Transfer to view an e-Transfer that you have sent but has not yet been deposited .
  2. Click Cancel to cancel the transfer and to deposit the money back into your account.

Note that the service fee will not be refunded when you cancel an email transfer.

Receive Money

Receive an e-Transfer

Bayview Credit Union members can also receive an Interac® e-Transfer. Money received by email will be deposited directly into your personal Bayview Credit Union account.

How To Receive Money By Email

  1. Click the link in the email. You will be directed to a special site operated by Certapay, an Interac subsidiary.
  2. Follow the instructions on the Certapay site and select Bayview Credit Union.
  3. Follow the instructions on the Certapay site to log in to Online Banking
  4. Log in to Online Banking and enter the answer to the security question
  5. Choose the Bayview Credit Union account into which you wish to deposit the money

What you should know:

  • There is no fee to deposit money into your account that you have received by email.
  • If you do not want to deposit the money into your account you can decline the transfer.

If you are not currently signed up for online banking, do not have a personal account or not yet a member, please contact a Bayview Credit Union branch for assistance.

® Trademark of INTERAC Inc. Used under license *There is a non-refundable service fee each time you send an e-Transfer ** Transfer time is dependant on internet and financial institution connectivity

FAQ

Frequently Asked Questions 

 Questions

  1. What is an Interac® e-Transfer?
  2. Why the name change from Interac® email money transfers to Interac® e-Transfer?
  3. Is sending money by email secure?
  4. How long does it take to receive money by email?
  5. How much does it cost to send an Interac® e-Transfer?
  6. Are there limits on the amounts I can send and receive?
  7. How do I register for Interac® e-Transfer?
  8. Can I receive money by email, too?
  9. Who can use Interac® e-Transfer?
  10. Can I send an Interac® e-Transfer to anyone?
  11. How can I send an Interac® e-Transfer?
  12. How do I deposit an Interac® e-Transfer?
  13. Can business accounts use the Interac® e-Transfer feature?
  14. Can personal accounts with two or more signatures use the Interac® e-Transfer feature?
  15. Is there a minimum dollar amount required to send an Interac® e-Transfer?
  16. Can I deposit an Interac® c e-Transfer into a bank account in another country?
  17. Why are there limits on how much I can send by Interac® e-Transfer?
  18. I received an “invalid error message” when sending an Interac® e-Transfer, how do I fix it?
  19. Can I cancel an Interac® e-Transfer?
  20. How long does a recipient of an Interac® e-Transfer have to deposit the money?
  21. Can a recipient decline to accept the money?
  22. Can I send money by email from a branch?
  23. Can I send money by email to someone outside of Canada?

 

Answers

1. What is an Interac® e-Transfer?

An Interac® e-Transfer allows members to transfer money by email through Bayview Credit Union online banking to any other person who has an email address and an account at a Canadian credit union or bank. 

This feature also allows transfers by mobile, but at this time Interior Savings only offers transfers by email.  We hope to offer transfers by mobile later this year.  

Etransfer Explained

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2. Why the name change from Interac® email money transfers to Interac® e-Transfer?

Since adding this enhancement of mobile person to person transfers, Interac® felt a name change was necessary since the feature is no longer limited to email money transfers.

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3. Is sending money by email secure?

Yes, Interac® uses the same security measures for mobile as email transfers. You are not sending money by email or text message; only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the money. The money always resides safely at the financial institution, and is transferred through existing payment networks that financial institutions have used for years to settle cheques, bank machine deposits and withdrawals.

Security measures have been built into the system, including:  

  • Encryption technology
  • Confidential user IDs and passwords issued by financial institutions
  • Secure login process
  • A security question to ensure only

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4. How long does it take to receive money by email?

It can take up to 15 minutes or longer for an Interac® e-Transfer to arrive at a recipient's email address.  The amount of time depends on internet connectivity, including the recipient's email system.  The money is withdrawn from your account immediately.

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5. How much does it cost to send an Interac® e-Transfer?

A non-refundable fee is withdrawn immediately from your account when you elect to send an Interac® e-Transfer.  We do not charge a fee to receive an Interac® e-Transfer, but other financial institutions may.

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6. Are there limits on the amounts I can send and receive?

Like most financial transactions, there are limits on the amount you can send and receive. Each financial institution sets send and receive limits through online banking.

Contact Bayview Credit Union for more details 

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7. How do I register for Interac® e-Transfer?

Registration is free and easy.  Log-in to online banking and go to the Transfer Money tab.  Click the Interac® e-Transfer link located on the Shortcuts menu and follow the instructions on the screen to create your profile and your recipients' list.  You can then begin to use e-Transfers right away.

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8. Can I receive money by email, too?

Yes.  If you receive an Interac® e-Transfer, follow the instructions in the email.  When you are re-directed to the Certapay site (Certapay processes these transfers for Interac), select Bayview Credit Union from the list of credit unions.  You will then be prompted to log-in to online banking to answer the security question and choose the account you want to deposit the funds into.  Once you have completed these steps, the money will be deposited into your account immediately, without a hold.

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9. Who can use Interac® e-Transfer?

 Interac® e-Transfer can be used by anyone who has an email address, a bank account at a Canadian credit union or bank and uses online banking.

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10. Can I send an Interac® e-Transfer to anyone?

Yes, you have the ability to securely send money to anyone with an email address or mobile phone number and a Canadian deposit account.

If your recipient is a member of Bayview Credit Union or a customer of any of the Canadian Chartered Banks they will follow the link from the email and step through the instructions provided .

Please note: if your recipient’s financial institution does not yet offer the Interac® e-Transfer services, or if they don't bank online, they can still receive transfers to any Canadian bank account. They will need to register via the CertaPay website and provide their banking information in order for the money to be deposited into their bank account. The deposit usually takes 4-6 business days to process and a fee will be deducted from the deposit amount.

This option is available by using the link in the notice you get when receiving an Interac® e-Transfer. If you cannot click on the link, either cut and paste or type your link into your browser. 

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11. How can I send an Interac® e-Transfer?

All you need is access to online or mobile web banking at Bayview Credit Union and the email address or mobile phone number of the person you are sending money to.

     To send an Interac® e-Transfer using your computer (online banking):

  1. Log into online banking at www.bayviewnb.com and go to the “transfer money” tab.
  2. Choose send Interac® e-Transfer. (Make sure the sender’s profile has been created).
  3. Select a recipient with an email address and/or mobile phone number. If recipient does not exist they can be added to the recipient list and a security question/answer determined for that recipient.
  4. Key in the e-Transfer information including the account from which to withdraw the funds, a dollar amount, how to send it by email, mobile or both and an optional personal message.
  5. Follow the instructions to confirm the information and complete the transfer.

     To send an Interac® e-Transfer using your mobile phone:

  1. Log into Mobile Web Banking at www.bayviewnb.com/m and choose Interac® e-Transfer.
  2. Choose Send Money. (Make sure the sender’s profile has been created).
  3. Select a recipient with an email address and/or mobile phone number. If recipient does not exist they can be added and a security question/answer determined for that recipient.
  4. Key in the eTransfer information including the dollar amount, how to send it by email, mobile or both, select the account from which to withdraw the funds and an optional personal message.
  5. Follow the instructions to confirm the information and complete the transfer.

To send an e-Transfer on a mobile phone, you do not need to download or install any application. You just need a mobile phone with a desktop-class web browser which includes but not limited to:

  • Safari mobile browser found in iPhones and the iPod Touch
  • Blackberry Browser for the Pearl, Curve and Bold

If you haven’t signed up for online banking, please visit your branch today to sign-up.

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12. How do I deposit an Interac® e-Transfer?

When someone sends you an Interac® e-Transfer, you will receive a notification via email or text message indicating a transfer has been sent to you. The notification includes information about the transfer including:

  • Sender’s name
  • Transfer amount
  • Expiry date
  • Message from the sender

The notification also includes links and directions to help you deposit your transfer to your account. Simply click the link in the notification, select your financial institution, login to online or mobile web banking and deposit the money into the account of your choice. If you cannot click on the link, either cut and paste or type your link into your browser.

If you don’t have access to online banking, visit your branch today to get signed-up.

If your financial institution does not yet offer the service, or if you don’t bank online, you can still deposit transfers to any Canadian bank account. You will be required to register with Interac® and provide your banking information in order for the money to be deposited into your bank account. The deposit usually takes 4 – 6 business days to process and a $4.00 fee will be deducted from the deposit amount.

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13. Can business accounts use the Interac® e-Transfer feature?

This service is available for business accounts.

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14. Can business accounts with two or more signatures use the Interac® e-Transfer feature?

This service is available for any business accounts that require two or more signatures to perform transactions. 

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15. Is there a minimum dollar amount required to send an Interac® e-Transfer

There is no minimum required to send an Interac® e-Transfer.

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16. Can I deposit an Interac® c e-Transfer into a bank account in another country?

Currently the Interac® c e-Transfer service is only available to those who bank at a Canadian financial institution and have a Canadian currency account. You will not be able to deposit your Interac® e-Transfer to a foreign bank account. If you have received an Interac® e-Transfer and do not have a Canadian bank account, ask your sender to cancel the transfer. Once the transfer is cancelled by the sender, the funds will be returned to the sender's account. If you are unable to contact your sender, the transfer will expire in approximately 30 days. Once the transfer expires, the sender will receive a notification to reclaim the funds.

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17. Why are there limits on how much I can send by Interac® e-Transfer?

For your protection there are limits placed on how much a person can send by Interac® e-Transfer.

E-Transfer Sending Limits
Maximum Transaction         $3,000.00
Per Member
7 Day Rolling $10,000.00   
30 Day Rolling $20,000.00

 

E-Transfer Sending Limits
Maximum Transaction         $3,000.00
Per Member
7 Day Rolling $10,000.00   
30 Day Rolling $20,000.00

These limits cannot be raised, but they can be lowered for your account at your request.

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18. I received an “invalid error message” when sending an Interac® e-Transfer, how do I fix it?

When sending an Interac® e- Transfer to someone and you add a message in

the comment field box, certain special characters may produce an invalid error message. Characters include: - , & , _, #, % and various "bracket" types. Please do not enter these in the comment box.

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19. Can I cancel an Interac® e-Transfer?

You can cancel an Interac® e-Transfer in online banking if the recipient has not yet deposited the money.  The money will be re-deposited back into your account.  Although there is no charge to cancel the transaction, the initial service fee will not be refunded when you cancel an e-Transfer.

Log into Online Banking using the Internet or Web Mobile Banking and select the “pending e-Transfer” menu option. Select “cancel” for the transaction you wish to cancel. Once complete, the money will return to your account that the email money transfer was sent from.

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20. How long does a recipient of an Interac® e-Transfer have to deposit the money?

A recipient has 30 days to deposit money that you sent to them by email.  During that 30 days, you can send reminder emails to the recipient via online banking. Log into Online Banking using the Internet or Web Mobile Banking and select the “pending e-Transfer” menu option.

If after 30 days the recipient has not deposited the money you emailed, the money will be re-deposited to your account.  It can take up to 7 business days after the 30 day expiry to receive the money back into your account.

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21. Can a recipient decline to accept the money?

A recipient can decline to deposit the money that is sent to them in an Interac® e-Transfer.   The sender will receive notification by email that the money has been declined and the sender can then follow instructions in the email to deposit the money back into their account.

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22. Can I send money by email from a branch?

No.  For security reasons, you can only send money by email via online banking.

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23. Can I send money by email to someone outside of Canada?

Money sent by email must be in Canadian dollars and it must be deposited into a Canadian account.  You cannot send money by email to someone who does not have a Canadian account and online banking access at their financial institution.

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