Important Changes

Bayview Credit Union is excited to announce we are converting to a new banking system!

We are upgrading our banking system to improve our ability to meet your needs, innovate and grow. Once we’ve completed the upgrade and services are restored, it will result in better service and advice tailored to your financial needs.

The banking system we are converting to is the same banking system all Atlantic Credit Unions use. By joining the Atlantic Credit Union network we are able to expand our member account accessibly beyond our current region.  In addition to this, we will be able to take part in all banking innovations much faster than we could previously.

To help our members navigate the upcoming changes and to prepare for the service interruptions, we have prepared this guidebook.

BANKING SYSTEM UPGRADE GUIDEBOOK (printable version)

The banking system upgrade will take place on the weekend of SEPT 30, 2017 beginning at 12am.  Our goal is to restore all banking services by Sunday, OCT 1, 2017 at 3pm.  If the schedule changes, we will notify members via our website www.bayviewnb.com, Facebook, Member Service Centre and in branches.

The change in our banking system may result in a new account number for you. Letters were mailed to each member in early September advising of the new account number. 

Our Member Service Centre will have extended hours during our conversion to assist members, as needed. The hours will be Saturday, SEPT 30 – Monday, OCT 2: 8am to 10pm

KEY IMPROVEMENTS

After conversion, you will experience these key improvements:

  • Account access at Atlantic credit union branches You will be able to complete in branch transactions at any credit union in Atlantic Canada
  • Expanded ATM Network – no fees! Bayview Credit Union will join THE EXCHANGE® ATM network. THE EXCHANGE® network represents thousands of ATMs throughout Canada with no cost to members. Transactions include withdrawals, transfers, and PIN changes. THE EXCHANGE® includes most credit unions across Canada, National Bank, HSBC and Manulife. For more information, visit https://theexchangenetwork.ca/HomePage.aspx
  • Bill Payments at ATMs Within a few weeks after conversion, you will be able to pay your bills through Bayview and Atlantic credit union ATMs
  • Refreshed Bayview Website Some key updates include:
    • An extensive selection of financial planning tools and calculators for mortgage/loan, investments (RRSP, RRIF, TFSA), and savings
    • Branch hours and locations are easy to find and will provide a direct link to Google maps for directions
    • Access the online banking portal from any page of the website. No need to bookmark!
    • Order cheques online!
    • Set security alerts
    • Issue stop payments
    • Change your contact information
    • Create nicknames for your accounts
    • Open new accounts
  • Interac® Flash (“Tap and Go”) New debit cards issued will have the Interac® Flash (“Tap and Go”) feature
  • Improved branch efficiencies As our staff becomes proficient with the new banking system, we are confident you will see improved service times within our branches
  • CRA payments online The ability to process a wider selection of CRA payments will be available online

GETTING READY – BANKING ACCESS ON CONVERSION WEEKEND

We’ve done everything to make this transition as smooth as possible for our members; however, there are still a few things you may need to do to make sure you are ready for the conversion weekend. Below are some of the services that will be interrupted and how you can prepare.

  • Bank early
  • Pay bills early
  • Manage your Interac® e-transfers
  • Have cash on hand

Upgrade weekend (SEPT 30 – OCT 1)

You will be able to:

  • Make deposits and withdrawals at ATMs
  • Pay for your purchases with your Bayview MemberCard® or Global Payment MasterCard®
You will NOT be able to:

  • Use online, mobile and telephone banking
  • Make bill payments
  • Transfer funds including Interac® e-Transfer
  • Check your account balance
  • Complete banking at any of our Saturday Branches (Hampton and KV) on SEPT 30/17 only
  • Complete banking after 5pm at any branch on Friday, SEPT 29/17

The following is a detailed list of the planned SERVICE INTERRUPTIONS

Online (MemberDirect®), Mobile, Telephone Banking (BayLine) UNAVAILABLE SEPT 30 (12am) – OCT 1 (approx. 3pm)

  • Members will NOT be able to login to online or mobile banking or access telephone banking during this time.
  • Please do not future date bill payments for this time frame.

Branches with Saturday hours (Hampton and KV) will remain closed SEPT 30 and ALL branches will close at 5pm SEPT 29.

  • In order to facilitate the conversion, we will not open our Hampton or KV branch on Saturday, SEPT 30.
  • We will close ALL branches at 5pm Friday, SEPT 29.
Account Balance

  • All of your automated and scheduled payments, deposits and transfers will be processed but it may take a day for your balance to catch up.
We apologize for the inconvenience for the service interruptions; however, it will be necessary to complete the banking system conversion. Any changes in the schedule indicated above will be posted on our website and Facebook page.

POST CONVERSION – ACTION YOU MAY NEED TO TAKE

  • MemberDirect® Online Banking Beginning at 3pm, Sunday, OCT 1, to login to online banking, please use your new account number that will be sent to you through a separate communication in early September. If you experience difficulty logging in please call 1-888-273-3488 and support staff at Sonoma will be available to provide you with your new account number. This phone number will also be available on our website.
  • Review the previous section about product changes so you can be familiar with the new name of your account.
  • Accessing online statements and account history
    • Transactions made from SEPT 30 onward can be viewed in online banking or obtained from your branch.
    • Account history prior to AUG 31, 2017 will only be available via e-statements.
    • September e-statements will become available 4-5 business days after conversion.
 
  • Online and Mobile Banking – update web link If you have saved the MemberDirect® login page on your computer or mobile device, you will need to update the link. Visit www.bayviewnb.com to login in for the first time and update your favourites/bookmarks.
  • Mobile Banking App – updates As part of the upgrade to MemberDirect®, it will be necessary for members to download new mobile banking apps. For Apple devices, the app will be available approximately 10 business days after the banking system upgrade and for Android devices it will be available in approximately 5 business days. We apologize for the delay of availability; however, it is necessary to obtain approval of the apps prior to distribution.
  • Loss of “Remember Me” on PC – first time only For the first time signing in to online banking from your computer, you will be required to answer one of the security questions you had previously set up.
  • Bill Payment Nick Names This feature will not be transferred. If you have identical bill payments with different account numbers, we recommend you keep a record to ensure payments are entered into the correct account.
  • Online transfers to other accounts (other members) History of transfers to other members will not carry forward to the new online banking. If you are completing a transfer to another member, you will need to contact them directly to obtain their new account number.
  • Timing of some service fees Some service charges are currently collected immediately at the time of a transaction. These will now be cumulatively charged at month end (e-transfer fees and bill payments for some account packages).

WHAT WILL BE DIFFERENT?

Account number change
The change in our banking system may result in a new account number for you. Letters were mailed to each member in early September advising of the new account number.


Sub-account type changes
Our member sub-account types will also be different, as follows:

Account type Current Sub-type(s) New Sub-type
Surplus Shares 11 07
Membership Shares 10 08
Personal Chequing (PCA) 01, 02, 03 10 – 15
Non-Profit / Organization accounts 04 10 – 15
Business Chequing (Current Account) 05 10 – 15
US Savings 12 20
Property Tax Account 20 16
Savings Accounts 15,16,17,22,23,24 23 – 39
 
Transit Number
Our new transit number will be 37664.
Account Package Name Changes
For simplicity and consistency, we’ve changed the names of some of our account packages:
Previous Name New Name
Elite & Elite Plus No Change
Trans 40 & Trans 40 Plus Value
Self Serve & Self Serve Plus Choice
Scholar Student
Wizard & Teen Youth
 

WHAT REMAINS THE SAME?

  • You can use your former Branch and account number when you talk to us. Our staff will be prepared with the tools necessary to advise you of your new account number.
  • No change to your MemberCard® or Global Payment MasterCard® – continue to use the same 4-digit PIN at ATMs and Point of Sale (POS)
  • Use your current stock of cheques until you run out
  • If your account number changes it is IMPORTANT to note you will NOT need to submit changes for direct deposits and/or pre-authorized payments.
  • Excellent staff member service
We appreciate your understanding and patience as we make these necessary changes. Our team has been working diligently to get ready for this conversion and have prepared extensively.  Our goal is to make this transition as smooth as possible for everyone involved.

If you have any questions or concerns please contact your branch or our Member Service Centre at (506) 634-1263 or 1-800-963-4848. We remind you our Member Service Centre will have extended hours to provide support during conversion.
 

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