Debit Card Alerts

SMS Fraud Alerts

Debit Card Fraud Alerts

How it Works

If we have your mobile phone number on record, you will receive an instant text message alert to notify you that we have declined a highly suspicious attempted debit card transaction.

To confirm the transaction is legitimate, reply to the message with a Y and we will respond that you are safe to continue to use your debit card. To confirm the transaction is fraud, reply to the message with an N and we will secure your account and respond with instructions to contact your branch.

Benefits

  • Service is free
  • Peace of mind
  • Receive and respond to alerts through text message

Fraud Alert Text Message

  • Will contain details regarding the transaction that was flagged, including the last 4 digits of the card, dollar amount, and merchant name
  • We will never request for you to reply with account or personal information or to click on a link

Opt Out Process

When you receive a fraud alert text message, you can opt out of the alert notification service by replying to the text message as per the opt-out instructions. Once you opt out, you will no longer receive text message alerts; however, we will continue to monitor, and we will contact you with your preferred method of contact if we suspect fraudulent activity.

 

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