Member Alerts

Alerts

Direct Banking Alerts

Your bank accounts can never be too safe. For added protection we've added a feature that automatically sends you an email and/or text message to your mobile device and/or computer to alert you of certain changes to your account made through online banking. 

Remember, anytime you suspect that your account information has been compromised, report it to us immediately and always remember to review your account statements.

 

By email, text message or both

You can receive Alerts through text messages and/or email messages to your mobile device and/or computer so remember to check your phone and/or email regularly. Alerts are only available for activities performed through your credit union online banking or through mobile banking with your mobile phone. Alerts will not be sent if changes are made through telephone banking or at the branch.

No Fee

There is no sign-up fee or credit union fee to receive Alerts however; your wireless carrier may charge you for receiving text messages and for data usage. Please check with your wireless carrier for details about your account package.

Choose to receive any or all of the following seven Alerts:

Service Alerts

1.

New Payee Added

You will receive an alert when a new bill payee has been added to your account through online banking.
2.

Online Banking Account Locked Out - Incorrect PAC

You will receive an alert when your online banking account has been locked after the maximum number of failed attempts to input your Personal Access Code.
3.

Personal Access Code (PAC) Changed

You will receive an alert when your Personal Access Code has been changed through online banking.
4.

Online Banking Account Locked Out - Incorrect response to Security Question

You will receive an alert when your online banking account has been locked after the maximum number of failed attempts to answer your Personal Access Question.
5.

Online banking login

Alerts you when your account has been accessed on a computer or mobile device. If it is not you or your joint account holder who has accessed your account, let us know right away. If it appears that your account has been compromised, we will work with you to secure your account.

Balance and Activity Alerts

 6. A new INTERAC® e-Transfer recipient has been added
Alerts you when a new e-Transfer recipient has been added to your account. If a recipient is added and you didn't add them, please contact us immediately to let us know.

Member Service Alerts

7. New Message Available

Periodically a personal message will be sent to you via online banking. When a personal message becomes available,
you will be sent an alert to advise you.


How to set up your Alerts on your computer:

  1. Sign-in to your online banking account.
  2. Go to "Messages and Alerts".
  3. Under "Alerts", you can choose the Alerts you'd like to receive – any or all. You can also turn off or change your Alert choices here.
  4. Under "Alerts Contacts", enter the email address and/or the mobile phone number where you would like to receive your Alerts.

How to set up your Alerts on your credit union mobile banking app:

  1. Sign-in to your credit union mobile banking app
  2. Swipe left to see the second page of icons. Click on the “Alerts” icon.
  3. Click on “Manage”.
  4. Click on the alerts that you would like to set up and follow the instructions provided.


Important:
 If you receive one of the above messages and you did not attempt to access your account, please notify us immediately– your account information may be compromised.

 

Find Branch/ATM

Enter address, postal code or branch name