Bayview Credit Union – NB

Bayview Credit Union is excited to announce we are converting to a new banking system!

We are upgrading our banking system to improve our ability to meet your needs, innovate and grow. Once we’ve completed the upgrade and services are restored, it will result in better service and advice tailored to your financial needs.

The banking system we are converting to is the same banking system all Atlantic Credit Unions use. By joining the Atlantic Credit Union network we are able to expand our member account accessibly beyond our current region.  In addition to this, we will be able to take part in all banking innovations much faster than we could previously.

To help our members navigate the upcoming changes and to prepare for the service interruptions, we have prepared this guidebook.

BCU BANKING SYSTEM UPGRADE GUIDEBOOK.PDF (printable version)

The banking system upgrade will take place on the weekend of SEPT 30, 2017 beginning at 12am.  Our goal is to restore all banking services by Sunday, OCT 1, 2017 at 3pm.  If the schedule changes, we will notify members via our website www.bayviewnb.com, Facebook, Member Service Centre and in branches.

The change in our banking system may result in a new account number for you. Letters will be mailed to each member in early September advising of the new account number.  Please watch your mail for this important information.

Our Member Service Centre will have extended hours during our conversion to assist members, as needed. The hours will be Saturday, SEPT 30 – Monday, OCT 2: 8am to 10pm

KEY IMPROVEMENTS

After conversion, you will experience these key improvements:

GETTING READY – BANKING ACCESS ON CONVERSION WEEKEND

We’ve done everything to make this transition as smooth as possible for our members; however, there are still a few things you may need to do to make sure you are ready for the conversion weekend. Below are some of the services that will be interrupted and how you can prepare.

Upgrade weekend (SEPT 30 – OCT 1)

You will be able to:

You will NOT be able to:

The following is a detailed list of the planned SERVICE INTERRUPTIONS:

Online (MemberDirect®), Mobile, Telephone Banking (BayLine) UNAVAILABLE SEPT 30 (12am) – OCT 1 (approx. 3pm)

Branches with Saturday hours (Hampton and KV) will remain closed SEPT 30 and ALL branches will close at 5pm SEPT 29.

Account Balance

We apologize for the inconvenience for the service interruptions; however, it will be necessary to complete the banking system conversion. Any changes in the schedule indicated above will be posted on our website and Facebook page.

POST CONVERSION – ACTION YOU MAY NEED TO TAKE

 

WHAT WILL BE DIFFERENT?

Account number change

The change in our banking system may result in a new account number for you. Letters will be mailed to each member in early September advising of the new account number.

Sub-account type changes

Our member sub-account types will also be different, as follows:

Account type Current Sub-type(s) New Sub-type
Surplus Shares 11 07
Membership Shares 10 08
Personal Chequing (PCA) 01, 02, 03 10 – 15
Non-Profit / Organization accounts 04 10 – 15
Business Chequing (Current Account) 05 10 – 15
US Savings 12 20
Property Tax Account 20 16
Savings Accounts 15,16,17,22,23,24 23 – 39

 

Transit Number

Our new transit number will be 37664.

Account Package Name Changes

For simplicity and consistency, we’ve changed the names of some of our account packages:

Previous Name New Name
Elite & Elite Plus No Change
Trans 40 & Trans 40 Plus Value
Self Serve & Self Serve Plus Choice
Scholar Student
Wizard & Teen Youth

 

WHAT REMAINS THE SAME?

We appreciate your understanding and patience as we make these necessary changes. Our team has been working diligently to get ready for this conversion and have prepared extensively.  Our goal is to make this transition as smooth as possible for everyone involved.

If you have any questions or concerns please contact your branch or our Member Service Centre at (506) 634-1263 or 1-800-342-8255. We remind you our Member Service Centre will have extended hours to provide support during conversion.

What’s New